Cancellation, Withdrawal and Refund Policy

1. Core approach

Refunds are assessed according to buyer status, whether service has started, the nature of the service, early-start approval and order-specific conditions. This policy does not limit statutory, non-waivable consumer rights.

2. Consumer withdrawal

Unless an applicable exception applies, consumers may give withdrawal notice within fourteen days of concluding a distance service agreement. Send a clear statement of withdrawal to info@altunisikco.com, including your order number, full name and reachable contact details.

3. Early start of services

If the consumer separately requests service to begin before the withdrawal period ends and performance starts, a statutory withdrawal exception may apply. This is assessed against each order’s scope and performance status. A single general approval does not automatically create an exception for all services.

4. Reimbursement method

Where consumer withdrawal is valid, reimbursement is made within the statutory period using an appropriate method for the original payment. PayTR or other payment provider commissions are not deducted from the refund and the consumer is not charged for it. The time for a bank or provider to credit an account may be outside ALTUNIŞIK Co.’s control.

5. Business buyers and project cancellation

For commercial or professional purchases, cancellation and refund terms are set in the order attachment and service agreement. Completed work, capacity reserved for the client that cannot be resold, and documented non-recoverable third-party costs are considered if expressly agreed in the contract. The remaining amount is generally refunded.

6. Processing a refund request

• Receipt of the request is recorded.
• Buyer type, agreement version, payment and service-start status are verified.
• The applicable provision and calculation are explained in writing.
• An approved refund is directed to the original payment method where possible, and its transaction record is added to the client dashboard.

7. Incomplete or defective services

Claims of non-compliant, incomplete or defective service are reviewed separately. Statutory consumer remedies are reserved. For business projects, the scope, delivery records and applicable provisions, including the Turkish Commercial Code, apply.